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December 9, 2023Journal of the American Medical Informatics AssociationOpen Access

Evaluation framework for conversational agents with artificial intelligence in health interventions: a systematic scoping review

Hang Ding Joshua Simmich Atiyeh Vaezipour Nicole Andrews Trevor Russell

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Key Points

The central aim is to establish an evaluation framework for AI-powered conversational agents used in health interventions.
Conducted a systematic scoping review
Analyzed various AI conversational agents in health applications
Identified key evaluation criteria and frameworks
Progress in assessing effectiveness and user satisfaction of AI conversational agents noted
Highlighted best practices and gaps in current evaluation methods
Recommendations for future research on evaluation frameworks provided

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Implication

Systematic review evaluates AI conversational agents in health interventions, indicating improved assessment methods.

Abstract

The Open Science Framework (https://osf.io/9hq2v) on March 22, 2021.

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Cite This Study

Ding et al. (2023) studied this question.

synapsesocial.com/papers/69e33f23029746a715d37d0d https://doi.org/10.1093/jamia/ocad222

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