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August 1, 2006ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)

A cross‐industry comparison of customer satisfaction

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Authors

GGG. Ronald GilbertFlorida International UniversityCVCleopatra VeloutsouUniversity of Liège

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Gilbert et al. (2006) studied this question.

synapsesocial.com/papers/69e474924ffd78e822a46f3ahttps://doi.org/10.1108/08876040610679918
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Also Consider

Synapse has enriched 3 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1993 · 3,435 citations
  2. 2An Investigation into the Determinants of Customer Satisfaction1982 · 2,922 citations
  3. 3On measurement of customer satisfaction1992 · 103 citations