The Role of Integrated Indoor Environmental Quality (IEQ) in Shaping Employee Outcomes in Public-Sector Hybrid Workplaces

Indoor environmental quality (IEQ) is increasingly recognized as a critical factor in shaping employee well-being, satisfaction, and work performance, particularly in hybrid workplace settings. This mixed-methods study examined how integrated IEQ conditions influence employee experience in a public-sector hybrid workplace through a case study of the WorkHub, a technology-enabled flexible workspace embedded within a large municipal utility. Quantitative data were collected from 93 valid survey responses using the Workplace Environment Satisfaction and Performance Questionnaire (WESP-Q™), and qualitative insights were obtained from a 90-min participatory think tank session with 24 employees. Results showed that WorkHub users reported significantly higher satisfaction across 15 of 18 environmental and spatial dimensions, including layout, thermal comfort, air quality, lighting, furnishings, cleanliness, and overall building experience. They also reported significantly stronger outcomes in collaboration access, work transition, focus support, work efficiency, workspace productivity, pride in work, and job satisfaction. Qualitative findings reinforced these results, highlighting technology integration, daylight, and spatial flexibility as key strengths, while identifying acoustics, thermal discomfort, and limited privacy as persistent challenges. These findings support a systems-oriented, human-centered approach to workplace design, demonstrating that integrated IEQ can enhance employee experience, collaboration, and organizational performance in hybrid public-sector environments.