Civiconnect: A SaaS Platform Bridging Civil Sector Service Gaps

The rapid growth of urban populations has increased the demand for reliable and accessible local service solutions. This paper presents the design and implementation of CiviConnect, a digital service marketplace that connects citizens with verified service providers through a structured and transparent platform. The system aims to simplify the process of requesting, managing, and delivering civic and home services by integrating modern web technologies with a scalable and secure architecture. CiviConnect enables users to register and authenticate securely, create detailed service requests, and receive multiple quotations from verified service providers. The platform incorporates a provider verification module to ensure trust and service quality, along with a real-time job tracking system that enhances transparency throughout the service lifecycle. A structured feedback and rating mechanism is implemented to evaluate service performance and support continuous improvement.