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May 9, 2026Open Access

CivicAI: A Web-Based Civic Complaint Management System for Smart Governance

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Authors

SKShubham KumarInstitute of EngineeringMSMs. Shalini ShrotriyaInstitute of Engineering

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Overview

Randomized trial demonstrates improved efficiency in complaint reporting for urban governance, suggesting positive impacts on public service delivery.

Key Points

  • The research aims to enhance civic complaint management through a web-based platform, improving efficiency and transparency.
  • Developed CivicAI, a web-based civic complaint management system.
  • Enabled citizens to submit and track complaints via an online interface.
  • Provided municipal administrators with a centralized dashboard for managing complaints.
  • CivicAI reduced administrative delays in complaint handling, enhancing responsiveness.
  • Improved communication between citizens and municipal authorities was observed.
  • The platform's modular architecture supports scalability for future urban infrastructure needs.

Cite This Study

Kumar et al. (2026) studied this question.

synapsesocial.com/papers/69fed153b9154b0b828788e9https://doi.org/10.5281/zenodo.20071403
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