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CivicAI – AI-Powered Smart Citizen Analytics & Disaster Response Platform is a web-based platform designed to provide a centralized solution for reporting and managing civic issues and emergency situations. Citizens can report problems such as road accidents, potholes, garbage, fire incidents, floods, and other public issues using text, images, and location information. The system uses Artificial Intelligence, Machine Learning, Computer Vision, Natural Language Processing, and Data Analytics to analyze complaints, identify their category, estimate severity, and assign appropriate priority. An interactive dashboard allows authorities to monitor complaints, analyze area-wise trends, identify hotspots, and track response and resolution status. Historical complaint data can also be analyzed to predict future problem areas and support better resource allocation. The proposed system aims to transform traditional complaint management into an intelligent, datadriven civic management and disaster response platform, improving communication between citizens and authorities and supporting faster and more informed decision-making.
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Patle et al. (2026) studied this question.
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