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May 4, 2026Open Access

KPI-Driven Decision Making in Airport Services: Enhancing Operational Efficiency, Customer Satisfaction, and Sustainability

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Authors

SMSeyyedAbdolHojjat MoghadasNianSMSara Mojavezi

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Overview

Exploratory study examines KPI impacts on operational efficiency, customer satisfaction, and sustainability in airports, suggesting holistic management approaches.

Key Points

  • To investigate how key performance indicators (KPIs) enhance airport operational efficiency, customer satisfaction, and sustainability.
  • Exploratory and descriptive research design
  • Quantitative analysis of operational data
  • Qualitative insights from interviews with Chief Airport Services Officers (CASOs)
  • Significant improvements observed in on-time performance and passenger experience
  • Enhanced safety and security measures reported
  • Challenges in data integration and balancing sustainability efforts identified

Cite This Study

MoghadasNian et al. (2024) studied this question.

synapsesocial.com/papers/69f8380b3ed186a7399824efhttps://doi.org/10.5281/zenodo.19966515
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Optimizing Sustainability Strategies in the Airline Industry: A KPI-Driven Approach for Environmental Affairs2024
  2. 2Elevating Flight Operations Efficiency: A KPI-Driven Approach for Airline Performance Enhancement2024
  3. 3Optimizing Flight Planning and Management in the Airline Industry: A KPI-Driven Approach2024
  4. 4Optimizing Airline Base Maintenance Through KPI-Driven Strategies: A Roadmap for Operational Excellence and Financial Sustainability2024
  5. 5Optimizing Airline Performance through Managerial Accounting: A KPI-Centric Approach2024