What type of study is this?

This is a Mixed-Methods study (also classified as: Qualitative Study).

What question did this study set out to answer?

To evaluate the usability of a university website and understand user experiences through a mixed-methods approach.

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To evaluate the usability of a university website and understand user experiences through a mixed-methods approach.
Conducted a usability evaluation with 60 participants including students and staff.
Administered Turkish System Usability Scale (SUS-TR) and collected qualitative data from open-ended questions.
Performed between-group analyses to identify differences across age cohorts.
Quantitative findings showed a good perceived usability score (M = 76.46) and strong task performance (overall success rate = 86.3%).
Generation Z reported lower usability perceptions and higher abandonment rates when faced with navigation difficulties.
Qualitative analysis revealed common usability barriers such as navigation complexity and ineffective internal search.

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Mixed-methods assessment shows usability issues in university websites for Generation Z, suggesting user-centered design enhancements.

Muhammed Çağrı Aksu (2026) studied this question.

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