What question did this study set out to answer?

To examine how the structural direction of employee voice—whether targeted toward unit leaders or lateral coworkers—differentially influences unit effectiveness and performance.

October 17, 2013Administrative Science QuarterlyOpen Access

Voice Flows to and around Leaders

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Authors

JDJames R. DetertUniversity of Virginia EBEthan R. BurrisThe University of Texas at Austin DHDavid A. HarrisonIntensive Care National Audit & Research Centre

Discussion

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Implication

Time-lagged field study uncovers divergent effects of employee voice flows on unit performance across credit union teams, highlighting the necessity of directing input to actionable leadership.

Key Points

To examine how the structural direction of employee voice—whether targeted toward unit leaders or lateral coworkers—differentially influences unit effectiveness and performance.
Conducted an initial qualitative study across multiple industries to assess the perceived utility and informational value of voice directed toward peers versus superiors.
Analyzed time-lagged field survey data from N=801 employees and their managers across 93 units within nine North American credit unions.
Voice flows directed toward focal unit leaders, whether originating from internal subordinates or external unit members, positively related to unit effectiveness.
Voice flows targeted at lateral coworkers without the formal power to implement changes negatively related to unit effectiveness.

Cite This Study

Detert et al. (2013) studied this question.

synapsesocial.com/papers/69fc05a29aa0f2cf3eb8605d https://doi.org/10.1177/0001839213510151

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Implication

Time-lagged field study uncovers divergent effects of employee voice flows on unit performance across credit union teams, highlighting the necessity of directing input to actionable leadership.

Voice Flows to and around Leaders

Discussion

Member takes

Implication

Key Points

Cite This Study

Voice Flows to and around Leaders

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider