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May 8, 2026Journal of Corporate Real EstateOpen Access

Unlocking collaboration: enabling effective knowledge transfer between service design and architectural design in workplace development

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Authors

VGValeria GryadaEJEevi JuutiAHAulikki Herneoja

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Overview

Qualitative study investigates knowledge transfer in workplace development projects, suggesting enhanced collaboration practices.

Key Points

  • The study aims to explore the collaboration between service design and architectural design to improve knowledge transfer in workplace development.
  • Conducted 26 qualitative interviews with service design practitioners in Finland's Built Environment sector.
  • Utilized grounded theory method for data analysis, focusing on effective knowledge transfer strategies.
  • Interviews were conducted before and after the COVID-19 pandemic.
  • Identified significant challenges in knowledge management due to gaps in interdisciplinary interactions.
  • Outlined two scenarios in design projects: linear progression and concurrent design phases, with concurrent phases promoting better knowledge transfer.
  • Highlighted key practices for enhancing knowledge transfer, including documentation, interaction, and mediation.

Cite This Study

Gryada et al. (2026) studied this question.

synapsesocial.com/papers/69fd7f3abfa21ec5bbf07a69https://doi.org/10.1108/jcre-04-2025-0034
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