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May 8, 2026Open Access

An LLM-Based Tool for Supporting User Experience Evaluation: A Multi-Perspective Approach Using Usability Heuristics, Accessibility Guidelines, and Personas

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Authors

MTMarius TakeAAAllen Xavier ArasanSPSimon Pfeifer

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Overview

Randomized trial demonstrates improved user experience evaluation using an LLM-based tool, suggesting efficient insights for designers.

Key Points

  • The aim is to enhance user experience evaluation through an LLM-based tool that assists in assessing usability and accessibility.
  • Developed an LLM-based tool for automated expert and user evaluation.
  • Conducted heuristic evaluations based on Nielsen’s usability heuristics.
  • Performed accessibility assessments in line with Web Content Accessibility Guidelines (WCAG).
  • The tool effectively identifies accessibility issues, providing valuable insights into user experience.
  • It offers an efficient method for iterative evaluations at a lower cost, especially in prototype testing.
  • However, it is not a complete substitute for human evaluators in the assessment process.

Cite This Study

Take et al. (2026) studied this question.

synapsesocial.com/papers/69fd7fcdbfa21ec5bbf086d1https://doi.org/10.18420/aihcd2026_029
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