Complementarity is not enough

The near-horizon field B of an old black hole is maximally entangled with the early Hawking radiation R, by unitarity of the S-matrix. But B must be maximally entangled with the black hole interior A, by the equivalence principle. Causal patch complementarity fails to reconcile these conflicting requirements. The system B can be probed by a freely falling observer while there is still time to turn around and remain outside the black hole. Therefore, the entangled state of the $BR$ system is dictated by unitarity even in the infalling patch. If, by monogamy of entanglement, B is not entangled with A, the horizon is replaced by a singularity or ``firewall.'' To illustrate the radical nature of the ideas that are needed, I briefly discuss two approaches for avoiding a firewall: the identification of A with a subsystem of R; and a combination of patch complementarity with the Horowitz-Maldacena final-state proposal.