A Study on the Demand Analysis and Improvement Strategies of Smart Community-Based Home Elderly Care from a Service Design Perspective - Focusing on the Case of Jinan City, Shandong Province, China -

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Key Points

The research aims to address structural issues in smart elderly care services by incorporating service design methodologies.
Conducted literature analysis and semi-structured interviews
Performed natural observations and co-creation workshops
Applied the double diamond model as a research framework
Elderly care demands were structured in five dimensions: physiological, safety, social, esteem, and self-actualization.
Key issues identified include poor technology accessibility, fragmented information connections, complex interfaces, and lack of emotional consideration.
A user-centered demand framework and an integrative smart elderly care service system model were proposed.

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Analyzes elderly care needs in Jinan City, suggesting experience-oriented service improvements.

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Feng et al. (2026) studied this question.

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