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Explores e-governance's role in enhancing service delivery in smart cities, indicating significant challenges.
E-governance plays a crucial role in the development and implementation of smart cities,utilizing information and communication technologies (ICT) to transform traditional governanceprocesses, enhance efficiency, and improve service delivery to citizens. This abstract explores therole and challenges of e-governance in smart cities, along with the tools used and the current statusof smart city development. E-governance serves as a foundational element for smart cities, enablingefficient administration, seamless citizen engagement, and data-driven decision-making. It facilitatesthe integration and coordination of various smart city systems and services, such as transportation,energy management, waste management, and public safety. Through e-governance, smart cities aimto provide transparent and accessible services, enhance citizen participation, and enable effectivegovernance.Implementing e-governance in smart cities presents several challenges.These challenges include : Digital Divide, Data, Security and Privacy, Interoperability andIntegration, Governance and Policy Frameworks.Various tools and technologies support e-governancein smart cities. These include : Citizen Service Portals, Digital Identity and Authentication, OpenData Platforms, Data Analytics and Decision Support Systems, etc. The current status of smart citydevelopment showcases progress in various regions, with dedicated programs and initiatives drivingtransformation and paving the wayfor sustainable and citizen-centric urban environments.
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Saxena et al. (2023) studied this question.
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