Influence of Green Lean Six Sigma on healthcare performance: the role of service innovation, employee professional development, and dynamic environment

Purpose Across the globe, healthcare facilities are struggling to achieve sustainability and operational excellence. To attain this goal, the healthcare industry needs to integrate/adopt the concept of Green Lean Six Sigma (GLSS), which can serve as a key tool to enhance performance and deliver the desired outcomes. This paper provides insight into the potential effects of implementing GLSS on the overall performance of healthcare facilities (PoH) from a dynamic capabilities theory perspective. Design/methodology/approach A quantitative research design has been adopted, with survey data being collected from healthcare professionals and administrators from different healthcare facilities. The hypothesised relationship was tested using PLS-SEM. Findings The results show that GLSS has a substantial impact on PoH, with healthcare services innovation (HSI) and improvement in employee professional growth (EPD) as the leading mediators. Further, the study concludes that the dynamic environment (DE) has a positive moderating effect on the nomological relationships. Originality/value These results add value by providing an understanding of how healthcare facilities may utilise GLSS-related practices to both improve PoH, introduce new services, and develop the workforce.