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A chatbot is a software application aimed at simulating real-time conversations. This system has been designed to address a plethora of domains where they have proved themselves worthy to complement or in some areas replace human-based information acquisition. Though some domains like travel and food have advanced with the growing consumer demand, the healthcare-based system does require significant advancement to address the issue of medical accessibility. The work aims at providing a suitable dataset as well as proposes a prototype system architecture. The prototype system with the self-created dataset is then analyzed on different parameters by numerous experts.
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Khilji et al. (2020) studied this question.