Information Centers: A Survey of Services, Decisions, Problems, and Successes

As end-user computing becomes increasingly important in all kinds of businesses, many organizations are responding by installing information centers. This study, based on a survey of 25 diverse organizations within a large metropolitan area, investigates the services, user decisions, problems, and successes of their information centers. The results should prove useful to information center managers and MIS executives attempting to cope with the growth of end-user computing in their organizations.