Modelling critical success factors for smart supply chains in Industry 4.0 scenario using neutrosophic-DEMATEL approach

The transformation of supply chains to smart systems has become critical and inevitable because of Industry 4.0. It has garnered significant attention among academics and practitioners deliberating primarily on the need, opportunities, and difficulties, and thereby proposing a few frameworks. However, studies addressing factors involved in transformation could be more varied. This paper identifies the critical success factors (CSF) for these transformations to be successful and analyses their mutual influence and on the entire system using a neutrosophic DEMATEL approach. 14 CSFs are identified from the literature, and their inter-relationships are analysed by 8 experts. This study concludes customer centricity, agility, and management involvement as the most prominent factors in the transformation to smart supply chains and presents the causal relationship among factors grouping them into driving and driven. The results can facilitate practitioners in strategy formation for smart transformation projects and ensure their success.