Logistics operations: challenges, solutions, and impact in a developing country - evidence from Botswana

Very few studies have examined the logistics operations in a developing country like Botswana, which is landlocked, i.e., it has no access to the sea. Nevertheless, logistics operations can reduce poverty, create jobs, and create wealth. This study examines the functions of a single case logistics company (Alpha) in Botswana. It investigates the company's challenges and the solutions to them and evaluates the impact of effective logistics management on organisational performance in developing countries/Botswana. The study adopts a case study approach, collecting data via interviews and a survey. It conducts in-depth interviews with key personnel and 19 employees. The findings suggest that an organisation's productivity, profits, customer happiness, and competitiveness are all significantly impacted by its logistics management practices. Barriers include a lack of infrastructure, the complexity of the logistics function, a lack of experienced labour, high transportation costs, inconsistencies in customs and border processes, and a lack of access to technology. The study's results can shed light on ways companies in developing countries can strengthen their performance.