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January 1, 2017Journal of Global Marketing

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

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Authors

CLCheng Boon LiatSunway UniversitySMShaheen MansoriMalaysia University of Science and TechnologyGCGan Chin ChuanSunway University

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Liat et al. (2017) studied this question.

synapsesocial.com/papers/6a086fc07de338f10b10ae91https://doi.org/10.1080/08911762.2016.1262932
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Also Consider

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  1. 1Text Mining for the Hotel Industry2005 · 132 citations
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  3. 3Service Convenience, Customer Satisfaction, and Customer Loyalty: Study of Indian Commercial Banks2013 · 69 citations
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