The recent development of the visitor market in Malaysia has brought to light an increasingly urgent need to supply adequate numbers of skilled personnel in the hotel sector. Itemizes and discusses recent advances and incentives by Government and the private sector to develop a strategy to meet this demand. Describes the involvement of government agencies in co‐ordinating the training effort as an important first step in providing legitimate instruction at all levels which is recognized by employers. As a result, quality standards are seen to be improving, job opportunities are becoming wider, and, it is hoped, more stability in a highly mobile work force will be achieved.
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Goldsmith et al. (1994) studied this question.