Satisfaction on Blended Learning in a Public Higher Education Institution: What Factors Matter?

Blended learning is a popular learning approach among higher education institutions as it integrates face-to-face teaching with web-based learning. As there is an increase usage of blended learning, there is an urge in measuring its quality via students’ satisfaction. The present study aims to: (1) examine the relationship between individual factors and students’ satisfaction on blended learning; (2) determine the relationship between situational factors and students’ satisfaction on blended learning. Data were collected from students of a public higher education institution using questionnaires. The findings and implications of the study are further discussed and elaborated.