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ABSTRACT This study explores how task‐related ambiguity and conflict influence team performance‐avoidance goal orientation (TPAGO) and in‐role green performance in China's hospitality sector. Drawing on social information processing (SIP) theory, it examines TPAGO as a mediating mechanism and team climate for inclusion (TCI) as a moderating factor. Data from 361 employees across 79 service teams reveal that task conflict and ambiguity reduce green performance through increased TPAGO. However, inclusive team climates buffer this effect, helping teams maintain sustainability‐oriented behaviors even under stress. By integrating motivational and contextual variables, this study offers a nuanced understanding of how internal team dynamics shape green outcomes. Findings contribute to SIP theory and team performance literature by identifying key mechanisms that inhibit or enable environmental behavior at the team level. The study aligns with SDGs 8 (Decent Work and Economic Growth), 12 (Responsible Consumption and Production), and 13 (Climate Action), offering insights for sustainable workforce management.
Khan et al. (Fri,) studied this question.