Descriptive qualitative analysis evaluates user acceptance of cashless systems in conservation areas, suggesting strategies to enhance public services.
Key Points
The study aims to evaluate how cashless payment systems can enhance user acceptance and digital transformation in conservation areas.
Descriptive qualitative approach used to assess organisational communication dynamics and human resource readiness.
Data collected from field staff and visitors to understand their acceptance of cashless payment systems.
Analysis based on the 2026 Work Plan's target of 25% digital system adoption in conservation areas.
User acceptance of cashless payment systems significantly influenced by communication and human resource readiness.
Projected Public Satisfaction Index (PSI) for cashless systems set at 3.20 points.
Recommendations include strengthening communication strategies to facilitate smoother implementation of digital public services.