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July 28, 2025Jurnal Administrasi NegaraOpen Access

Trend of Public Service Application Acceptance Analysis: A Systematic Review Using the Prisma Approach

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Authors

AAAdikara Akbar AmrullohRARasona Sunara AkbarJakarta State PolytechnicVFVita Nurul FathyaJakarta State Polytechnic

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Overview

Systematic literature review reveals technology acceptance model drives user satisfaction in public service applications, suggesting key factors influence adoption.

Key Points

  • The research highlights digital transformation in public services in Indonesia from 2020 to 2024.
  • Methodological analysis shows that the technology acceptance model remains dominant for user acceptance studies.
  • Key factors affecting user satisfaction include system quality, information quality, and perceived ease of use.
  • Challenges like the digital divide and infrastructure issues hinder effective digital service implementation.

Cite This Study

Amrulloh et al. (2025) studied this question.

synapsesocial.com/papers/689a0939e6551bb0af8ce894https://doi.org/10.33509/jan.v31i1.3476
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