Continuous Improvement as an Ideal in Health Care

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Abstract

Imagine two assembly lines, monitored by two foremen.Foreman 1 walks the line, watching carefully. "I can see you all," he warns. "I have the means to measure your work, and I will do so. I will find those among you who are unprepared or unwilling to do your jobs, and when I do there will be consequences. There are many workers available for these jobs, and you can be replaced."Foreman 2 walks a different line, and he too watches. "I am here to help you if I can," he says. "We are in this together for the long . . .

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Cite This Study

Donald M. Berwick (Thu,) studied this question.

synapsesocial.com/papers/6a0aafa67e716524c8ac95b9 https://doi.org/https://doi.org/10.1056/nejm198901053200110

Discussion

Journals

New England Journal of Medicine

Institutions

Harvard University

References and Citations

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