Answers are grounded in this paper and cite their sources.
:This paper reports a Delphi study followed by senior executive interviews aimed at determining the important dimensions and their measures for evaluating information systems (IS) function performance. The findings highlight (1) IS function performance dimension rankings and measurement usage, and (2) apparent contradictions between the considerable emphasis placed upon strategic impact of information systems and the lack of executive involvement.
No takes yet. Share an insight, caveat, or question.
Saunders et al. (1992) studied this question.
Synapse has enriched 10 related papers. Consider them for comparative context: