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The pressures on the police to respond to constraints on public expenditure, and to demonstrate cost‐effectiveness, have brought about major changes to management systems and organizational structures over the past 10 years. The author reviews the success of police forces in improving productivity and operational effectiveness, before commenting on the debate over standards of service in a policing context. He argues, in conclusion, for a radical approach to the issue of quality assurance.
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A.J.P. Butler (1992) studied this question.
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