What question did this study set out to answer?

To investigate citizen trust across digital services and technologies while identifying the underlying components that define online trust.

September 23, 2020

Online trust and ICTs usage

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To investigate citizen trust across digital services and technologies while identifying the underlying components that define online trust.
Administered a public opinion survey assessing attitudes toward online tools and public sector engagement in St. Petersburg, Russia, in May 2019.
Conducted preliminary factor analysis on survey responses to categorize the primary dimensions of digital trust.
Observed low levels of citizen trust regarding digital communication with government authorities alongside reduced online political efficacy.
Identified three primary structural components of online trust through factor analysis: institutional trust, transactional trust, and information trust.

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Survey reveals low institutional trust and political efficacy in urban citizens, highlighting key barriers to digital government adoption.

Vidiasova et al. (2020) studied this question.

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Survey reveals low institutional trust and political efficacy in urban citizens, highlighting key barriers to digital government adoption.