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August 1, 1999International Journal for Quality in Health CareOpen Access

How valid and reliable are patient satisfaction data? An analysis of 195 studies

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JSJohn SitziaNational Health Service

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John Sitzia (1999) studied this question.

synapsesocial.com/papers/6a0d6ed61e1a6dfdb4ba901ahttps://doi.org/10.1093/intqhc/11.4.319
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Also Consider

Synapse has enriched 3 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1A Controlled Trial of Outpatient Geriatric Evaluation and Management1994 · 98 citations
  2. 2Key Determinants of Consumer Satisfaction With General Practice1991 · 235 citations
  3. 3Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings1975 · 374 citations