Enhancing Management Problem-Solving Processes through the Application of Emotional Intelligence Skills

Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group management problem-solving.The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the complexity of the management problem-solving process.These practical approaches are designed to instruct and aid problem solvers in the utilization of emotional intelligence skills to improve management problem solving skills and processes.Design/Methodology/Approach: Goleman's (2001) and Boyatzis ' et al. (2000) four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to management problem-solving.A series of questions, observations and action steps are outlined to improve emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance management problem-solving processes.Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence.The practical application of emotional intelligence skills can enhance individual and group complex management problem-solving skills and outcomes.Originality/Value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual's and organization's ability to assess the impact and consequences of management problem-solving, while simultaneously improving the quality and effectiveness of the management problem-solving process.