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This paper aims to explore how e-government can improve accountability in public organizations by identifying critical elements that address accountability disorders.

May 21, 2018Transforming Government People Process and Policy

E-government and accountability

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TATariq Al-ShbailNational University of Malaysia AAAini AmanSohar University

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Implication

Qualitative case study reveals key e-government elements that improve accountability in public organizations, suggesting practical guidelines for implementation.

Key Points

This paper aims to explore how e-government can improve accountability in public organizations by identifying critical elements that address accountability disorders.
Qualitative case study of Jordan Customs
Data collection through semi-structured interviews, document reviews, and observation
Triangulation approach used to ensure data reliability
E-government elements are classified into technological, environmental, and organizational contexts.
Technological aspects include systems integration, single window, and electronic connectivity; environmental aspects involve public participation; and organizational elements include strategic planning and risk management.
Identified success elements provide guidelines for enhancing accountability in public organizations, particularly in developing countries.

Cite This Study

Al-Shbail et al. (2018) studied this question.

synapsesocial.com/papers/6a0ecf409df4132b62f9ba04 https://doi.org/10.1108/tg-09-2017-0057

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Implication

Qualitative case study reveals key e-government elements that improve accountability in public organizations, suggesting practical guidelines for implementation.

E-government and accountability

Discussion

Member takes

Implication

Key Points

Cite This Study

E-government and accountability

Discussion

Member takes

Implication

Key Points

Cite This Study

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