What question did this study set out to answer?

To examine whether users expect artificial agents to apply politeness strategies during language-based human-robot interactions.

November 30, 2023Frontiers in Robotics and AIOpen Access

Should robots be polite? Expectations about politeness in human–robot interaction

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To examine whether users expect artificial agents to apply politeness strategies during language-based human-robot interactions.
Conducted a qualitative research study utilizing semi-structured interviews to evaluate user perspectives on politeness mechanisms in artificial conversational agents.
Participants primarily ascribed functional, rule-based politeness to humanoid robots rather than socially motivated politeness strategies typical of human interactions.
Identified that conventional human social communication models may not directly transfer to user expectations for artificial conversational agents.

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Implication

Qualitative study reveals functional, rule-based politeness expectations for humanoid robots among users, suggesting human-like social communication strategies may not be necessary.

Cite This Study

Lumer et al. (2023) studied this question.

synapsesocial.com/papers/6a0edd43b7cc3b883f22d290 https://doi.org/10.3389/frobt.2023.1242127

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Implication

Qualitative study reveals functional, rule-based politeness expectations for humanoid robots among users, suggesting human-like social communication strategies may not be necessary.

Should robots be polite? Expectations about politeness in human–robot interaction

Key Points

Discussion

Implication

Cite This Study

Should robots be polite? Expectations about politeness in human–robot interaction

Key Points

Discussion

Implication

Cite This Study

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