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People contacts with social robots, especially humanoid ones, are still rare. The vastness of research shows that we have cognitive relationships. Based on the studies in the field of social psychology, we propose an integrated theoretical model of developing cognitive category “social robot” and the mental model as a result of contact with the robot. We are discussing the consequences of this process, both social and personal, such as cognitive conflicts, unmet expectations and disappointments.
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Maj et al. (2019) studied this question.
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