What question did this study set out to answer?

This research aims to explore how e-government actions can be used to improve citizen trust in public administration.

Rebuilding public trust in government administrations through e-government actions

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Research analyzes e-government actions to enhance trust in public administration, indicating strategic investment implications.

This research aims to explore how e-government actions can be used to improve citizen trust in public administration.
Analyzed the relationship between e-government services and citizen trust levels.
Examined the influence of public administration communication campaigns on trust.
Identified conditions under which e-government communications are effective.
Perceived quality of public e-services positively correlates with trust in public administration.
Communications about e-government only affect trust in citizens who favor e-government.
Findings suggest public administration should focus on enhancing e-service quality to rebuild trust.

Belanche et al. (2014) studied this question.

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