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August 1, 1999Economy and Society

Lists come alive: eletronic systems of knowledge and the rise of credit-scoring in retail banking

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Authors

ALAndrew LeyshonUniversity of NottinghamNTNigel ThriftUniversity of Bristol

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Implication

Evaluates how credit-scoring systems transform knowledge usage in retail banking, indicating a shift towards systematic information reliance.

Key Points

  • The paper examines how retail banks' knowledge practices have shifted due to advancements in information technology.
  • Analysis of the evolution of market knowledge in retail banking over the past decade.
  • Evaluation of the role of credit-scoring systems in addressing information asymmetries.
  • Critical assessment of changes in marketing discourse within the banking industry.
  • The use of credit-scoring systems has replaced traditional knowledge held by local managers.
  • The systematic reliance on empirical customer information is now standard in retail banking.
  • A significant transformation in the industry's knowledge base has occurred, marked by a rise in marketing practices.

Cite This Study

Leyshon et al. (1999) studied this question.

synapsesocial.com/papers/6a0f89499e54838161fcd676https://doi.org/10.1080/03085149900000013
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