Managing information technology interruptions and employee recovery needs: exploring boundary control and integration preferences

Purpose This research examines how disruptions in information technology influence the recovery requirements of employees, with a focus on the role of boundary control and the influence of integration preferences. However, the relationship between these variables has inconsistencies in the existing literature, prompting a reconsideration using the framework of boundary management. Design/methodology/approach Data were collected using a sample of 350 employees in the public sector in Indonesia via an online Google Form. The macro-process approach was applied to analyze the data. Findings The findings highlight the complex interplay between information technology interruptions, recovery needs and individual preferences. The study provides valuable insights for organizations to consider when managing the impact of technology on employee well-being, emphasizing the importance of effective boundary control and recognizing the moderating role of integration preferences. Practical implications Organizations can foster a work environment that acknowledges individual differences, prioritizes employee well-being, and effectively manages the challenges posed by information technology interruptions. By focusing on boundary control, individual preferences and tailored support, organizations can create a more conducive work environment that minimizes the negative effects of technology interruptions and enhances employee well-being. Originality/value This study contributes a combination of factors to a more nuanced understanding of how information technology interruptions affect recovery needs and how organizations can adapt to support their employees in this context.