Serious criticisms have been raised about divorce mediators' claim that they act as purely neutral facilitators of party-driven agreements. This paper reports on a study, based on tape recordings of mediation in the United Kingdom, intended to describe the strategies used by mediators and clients in the attempt to resolve disputes. It identifies a technique, labeled “selective facilitation,” through which clients may be steered in particular directions chosen by the mediator. This poses important questions for future evaluation studies and for the regulation of mediation practice.
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Greatbatch et al. (1989) studied this question.