Disabled consumers’ experience in bars on the perspective of vulnerability and resili-ence of wheelchair users

Purpose: The aim of this research was to investigate how the vulnerability and the resilience of wheelchair users relate to their consumption experience in bar-type gastronomic service environments. Design/methodology/approach: To this end, a quantitative descriptive and single cross-sectional approach was adopted. The data was collected through the administration of questionnaires both online and in person, obtaining a sample of 51 participants. The analysis was made by Pearson's correlation matrix and descriptive statistics. Research, Practical & Social implications: The results pointed out a positive correlation between the experience of the disabled consumers interviewed and their sense of vulnerability and resilience. The correlation between the latter and the service atmosphere of the bars were negative though. The vulnerability and the resilience of the wheelchair users interviewed were also negatively correlated. Lastly, it was clear that the consumption experience appeared to be more strongly affected by the services atmosphere than the vulnerability and the resilience of the study’s participants itself. Originality/value: This research represents an advance in contemporary debates about food, gastronomy and hospitality, both through the theoretical articulation presented and the practical implications that result from the data analyzed.