Designing an Inclusive Prototype for Audience Feedback Collection Evaluation Tool in Cultural Contexts and Live Events: A Case Study at the Museo Tattile Statale Omero

The goal of this paper is to present the design and preliminary development of a prototype for an inclusive evaluation tool aimed at gathering audience feedback in entertainment, cultural contexts and live events. The prototype consists of a flexible questionnaire and was designed as part of the SAFINA VITALITY research project. This research (“ACCESSMAP: design of a flexible system for feedback collection in accessibility to media, entertainment and cultural events”) was funded by PNRR ECS00000041 “Innovation, digitalisation and sustainability for the diffused economy in Central Italy”—PNRR—Missione 4, Componente 2—Investimento 1.5 “Creazione e rafforzamento di “ecosistemi dell’innovazione”—CUP D83C22000710005. Its aim consists of assessing visitors’ comprehension, appreciation and overall experience, with particular attention to accessibility. Building on the existing seminal research in reception studies and accessible design, this study reports on a pilot implementation of the questionnaire. The tool was adapted for being used at the Museo Tattile Statale Omero, a leading institution in tactile, multisensory and inclusive museum experiences. The questionnaire was designed to be accessible to a wide demographic, including visitors with and without disabilities. A preliminary site visit and consultation with the museum staff was made to inform the contextual adaptation of the tool, leading to a shift in focus to tactile engagement and reflecting the museum’s core strengths and needs of its audience. The instrument includes both quantitative and qualitative measures to explore, among others, memory retention, clarity of information, appreciation and perceived usefulness of accessibility features. This article discusses the rationale behind the tool’s design, its contextual adaptation, and its potential applications for museums and live events with an eye to accessibility. Rather than providing a definitive validation of the tool, this pilot study offers an initial exploration of its applicability to a multisensory museum context. In addition, it discusses the design rationale behind the tool, its contextual adaptation, and its potential for supporting accessible feedback collection in cultural settings.