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The objective of this study is to conduct an analysis of the local e-commerce platform developed by the Surabaya Government, known as E-Peken. This research observes the operations of small and medium companies operating within the textile industry sector over a period of nine years, specifically focusing on the Jarak Arum MSMEs. This qualitative study spanned a duration of six months and was done in a field setting. The research methodology employed involved the observation of both internal and external documents, such as the e-peken website, as well as conducting interviews with a total of eight informants. This study reveals that the success of implementation and adoption is contingent upon the personality traits exhibited by the owner.
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Patty et al. (2023) studied this question.
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