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May 10, 1999Journal of Operations Management

The relationship between total quality management practices and operational performance

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Authors

DSDanny SamsonThe University of MelbourneMTMilé TerziovskiSwinburne University of Technology

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Samson et al. (1999) studied this question.

synapsesocial.com/papers/6a0fffe164e8141cd25ff364https://doi.org/10.1016/s0272-6963(98)00046-1
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Also Consider

Synapse has enriched one closely related paper. Consider it for comparative context:

  1. 1Malcolm Baldrige National Quality Award1997 · 155 citations