What question did this study set out to answer?

This research aims to develop and implement a rapid digital tool for patient self-triage and scheduling in response to the COVID-19 pandemic.

Rapid design and implementation of an integrated patient self-triage and self-scheduling tool for COVID-19

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Randomized trial shows effectiveness of self-triage tool in a health system, indicating improved patient care efficiency.

This research aims to develop and implement a rapid digital tool for patient self-triage and scheduling in response to the COVID-19 pandemic.
Developed a patient portal-based self-triage and self-scheduling tool for COVID-19.
Implemented within 2 weeks at the University of California, San Francisco Health system.
Used by primary care patients, with triage of symptomatic and asymptomatic patients.
Completed 1129 sessions by 950 unique patients during the first 16 days of use.
Sensitivity for detecting emergency-level care was 87.5% (95% CI 61.7-98.5%).
Symptomatic patient triage showed 24% emergent, 24% urgent, 12% nonurgent, and 40% self-care recommendations.

Judson et al. (2020) studied this question.

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