What question did this study set out to answer?

To determine the key factors influencing customer satisfaction with e-wallet mobile payment systems using an extended Technology Acceptance Model.

February 28, 2022American Journal of Economics and Business InnovationOpen Access

A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh

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Authors

MKMd Wasiul KarimInternational Islamic University Malaysia MCMohammad Abdul Matin ChowdhuryCurtin University Sarawak AHAhasanul HaqueInternational Islamic University Malaysia

Discussion

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Implication

Cross-sectional survey reveals technology self-efficacy drives e-wallet satisfaction among urban consumers, suggesting user confidence outweighs perceived usefulness in mobile fintech adoption.

Key Points

To determine the key factors influencing customer satisfaction with e-wallet mobile payment systems using an extended Technology Acceptance Model.
Conducted a survey among N=480 e-wallet users residing in Dhaka city, Bangladesh.
Applied the Technology Acceptance Model (TAM) framework incorporating external variables.
Evaluated hypothesized relationships between system perceptions and customer satisfaction using structural equation modeling.
Technology self-efficacy showed a significant positive relationship with customer satisfaction.
Perceived usefulness had no significant association with customer satisfaction, whereas all other hypothesized relationships were statistically significant.

Cite This Study

Karim et al. (2022) studied this question.

synapsesocial.com/papers/6a1061e4d478ddac0ffcd289 https://doi.org/10.54536/ajebi.v1i1.144

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Implication

Cross-sectional survey reveals technology self-efficacy drives e-wallet satisfaction among urban consumers, suggesting user confidence outweighs perceived usefulness in mobile fintech adoption.

A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh

Discussion

Member takes

Implication

Key Points

Cite This Study

A Study of Customer Satisfaction Towards E-Wallet Payment System in Bangladesh

Discussion

Member takes

Implication

Key Points

Cite This Study

Also Consider

Also Consider