A comparative analysis of student perceptions on the effectiveness of academic advising at king saud university: a focus on experiences, satisfaction, and outcomes

The current study investigated how students at King Saud University’s College of Pharmacy perceive the effectiveness of the Academic Advising Unit and their experiences with academic advisors. Our study examined responses gathered from 164 participants, including 97 female and 67 male students, representing various academic years (2nd to 6th). The survey assessed several key aspects, including the availability of advisors, their knowledge and expertise, communication effectiveness, level of support and encouragement, ability to assist with goal setting, integration of feedback, accessibility of resources, and overall student satisfaction. The results of our study revealed that while the majority of students in the College of Pharmacy expressed satisfaction with and support for academic advising, a notable proportion of students exhibited ambivalence or dissatisfaction with the advising services. Regarding advisor availability, 57% of students expressed satisfaction, while 32% were indifferent, reflecting unmet needs. Similarly, in terms of communication, 62% were satisfied, but 28% were neutral, again suggesting an inconsistency in advisor responses. A similar trend was observed concerning advisor knowledge and expertise, with 58% satisfied and 31% neutral. Specifically, when questioned about guidance on research and extracurricular activities, only 48% expressed satisfaction. Overall, 61% felt that communication was beneficial in resolving their issues. Students were below-average in their satisfaction with the support provided during challenging times. Findings suggest that an average level of academic advising functioning and emphasized the need for more individualized and consistent academic advising to better meet student expectations.