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ABSTRACT This article presents results from an ongoing research project that investigates the experiences visitors find satisfying in museums. Using a list constructed from interviews with visitors and surveys, data were obtained from visitors in nine Smithsonian museums. Analysis of the results showed that experiences can be classified into four categories: Object experiences, Cognitive experiences, Introspective experiences, and Social experiences. The article points out that the type of most satisfying experience differs according to the characteristics of museums, exhibitions, and visitors. It also proposes an interpretation for these data, and suggests some possible applications.
Pekarik et al. (Thu,) studied this question.
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