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An empirical study was conducted to determine the effect of quality and productivity improvement practices on firm quality, operating and financial performance in Hong Kong industry. Using data from 130 firms, factor analysis was performed to converge the critical factors of the improvement approaches. Then regression modelling was applied to determine the strength of the relationship between the improvement approach and a firm's actual performance. Results showed that quality performance is strongly related to the improvement approach while operating and financial performance were found to be weakly related.
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T. S. Lee (1999) studied this question.
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