An Ergonomic Evaluation of Traditional and Automated Office Environments

The increased number of people working in offices and the steady influx of computer technology has generated concern for the health and quality of work life of office workers. A number of studies have indicated that occupational stress, both physical and psychological, is becoming a problem in office workplaces. This study evaluated ergonomic aspects of traditional (bullpen) and automated (systems) offices to provide information regarding the suitability of various office configurations. A total of 105 female office workers representing the public and private sectors participated in the study. The evaluation methodology, which included both questionnaire, interview and objective measurements, encompassed the following components of office environments: environmental conditions (e.g. lighting), workstation factors, job characteristics/demands and organizational demands. Overall, the results indicated that ergonomic problems exist in both public and private sector offices. The findings demonstrate that the design of the office environment is important as it impacts on the health and quality of work life of office workers.