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January 1, 2018Cogent Business & ManagementOpen Access

Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction

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Authors

BBBylon Abeeku BamfoKwame Nkrumah University of Science and TechnologyCDCourage Simon Kofi DogbeEntrepreneurial EcosystemsHMHarry Mingle

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Bamfo et al. (2018) studied this question.

synapsesocial.com/papers/6a11054dcd70b138bf1a0624https://doi.org/10.1080/23311975.2018.1522753
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