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May 1, 1993Journal of the Operational Research Society

Creating Culture Change: The Key to Successful Total Quality Management

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Abstract

"Creating Culture Change: The Key to Successful Total Quality Management." Journal of the Operational Research Society, 44(5), pp. 525–526

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Dave Coates (1993) studied this question.

synapsesocial.com/papers/6a11ca0111d1a9d8e2562f01 https://doi.org/10.1057/jors.1993.89

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